Privacy Policy

Last Updated: September 2026

At Heets Terea, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, when it may be shared, and the choices available to you.

By using https://heetsterea.com/, you acknowledge that you have read and understood this Privacy Policy.

1. About Heets Terea

Heets Terea is a Dubai-based ecommerce business serving customers in the United Arab Emirates.

Business Name: Heets Terea
Address: Dragon Mart 1 – al aweer road- Dubai – United Arab Emirates
Phone: +971 50 362 9913
Email: heetstereauae@gmail.com
Website: https://heetsterea.com/

For privacy-related questions or requests, you can contact us using the information above.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Information You Provide Directly

When you create an account, place an order, contact us, or use our services, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Account login information

  • Order and transaction information

  • Product and purchase details

  • Customer service communications

  • Information provided through contact forms

  • Information required for age verification where applicable

You should only provide information that is accurate, current, and necessary for the relevant service.

Payment Information

When you make a purchase, payment information may be processed by our selected payment provider.

Where payment processing is handled by a third-party payment service, we may not directly store complete payment-card information on our website.

Payment providers may collect and process payment information according to their own privacy policies and security requirements.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate geographic information derived from technical data

  • Pages visited

  • Referring pages or websites

  • Date and time of visits

  • Website interaction information

  • Diagnostic and security information

This information may be used to maintain website security, improve website performance, understand website usage, and troubleshoot technical problems.

4. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including:

  • Processing and fulfilling orders

  • Delivering products

  • Confirming and communicating about orders

  • Providing customer support

  • Managing customer accounts

  • Processing payments through payment providers

  • Verifying age where required for regulated products

  • Preventing fraud and unauthorized transactions

  • Maintaining website security

  • Improving website functionality and user experience

  • Understanding website traffic and performance

  • Managing returns, refunds, exchanges, and complaints

  • Sending service-related communications

  • Complying with applicable UAE laws and regulations

  • Maintaining business, accounting, tax, and transaction records

  • Sending marketing communications where legally permitted and where required consent has been obtained

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Heets Terea may use cookies and similar technologies to help the website function correctly and to understand how visitors use our website.

Cookies may be used for purposes such as:

  • Remembering shopping-cart or session information

  • Keeping customers signed in

  • Maintaining website functionality

  • Improving website performance

  • Understanding visitor behaviour

  • Measuring website traffic

  • Supporting analytics

  • Remembering selected preferences

  • Supporting relevant marketing activities where applicable

Some cookies may be provided by third-party services used on our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including account, shopping-cart, checkout, or other features.

6. Analytics

We may use analytics technologies to understand how visitors interact with our website, including information about pages visited, traffic sources, devices, and website interactions.

These tools help us understand website performance and improve our services.

Where third-party analytics services are used, those providers may process certain technical information according to their own privacy policies and applicable requirements.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about our services, website updates, or other communications.

Where consent is required, we will obtain the appropriate consent before sending marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us directly.

Please note that opting out of marketing communications does not necessarily stop essential service communications, such as order confirmations, delivery updates, account notices, security messages, or other transactional communications.

8. Order and Delivery Information

When you place an order, we use relevant information to process and deliver your purchase.

This may include sharing necessary information with trusted service providers involved in:

  • Payment processing

  • Order fulfilment

  • Delivery and logistics

  • Website hosting

  • Technical support

  • Customer service

  • Security and fraud prevention

We only intend to share information that is reasonably necessary for the relevant service or legal requirement.

9. Age Verification

Because some products available through Heets Terea are subject to legal age restrictions, we may need to collect or verify information necessary to confirm that a customer meets the applicable legal age requirement.

We may refuse an order or delivery where required verification cannot be completed or where applicable legal requirements are not satisfied.

Any information collected for age verification will be handled in accordance with applicable privacy and data-protection requirements.

10. Sharing Personal Information

We do not sell your personal information as a commercial product.

We may disclose or share relevant information with third parties where reasonably necessary to operate our business or provide services, including:

  • Payment service providers

  • Delivery and logistics providers

  • Website hosting and technical service providers

  • Website analytics providers

  • Security and fraud-prevention providers

  • Customer-support service providers

  • Professional advisers

  • Government authorities or regulators where legally required

Third-party service providers may only receive information relevant to the service they provide or where disclosure is otherwise permitted or required by law.

11. International Data Transfers

Some service providers we use may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable UAE data-protection requirements and appropriate safeguards.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include:

  • Secure website connections

  • Access controls

  • Authentication measures

  • Security monitoring

  • Restricted access to personal information

  • Regular maintenance and updates where appropriate

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials and should not share your password with other people.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records, preventing fraud, and complying with legal, accounting, tax, or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

The specific retention period may vary depending on the type and purpose of the information.

14. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have rights relating to your personal information, which may include the ability to:

  • Request access to certain personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion or erasure where legally applicable

  • Request restriction of certain processing where applicable

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request information about how your personal data is processed

  • Exercise other rights available under applicable UAE data-protection law

To make a privacy-related request, contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

15. Children’s Privacy

Our website and services are not intended for individuals who do not meet the applicable legal age requirements for the products offered.

We do not knowingly collect or process personal information from children for the purpose of purchasing age-restricted products.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

16. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

When you leave the Heets Terea website, we recommend reviewing the privacy policy of the third-party website before providing personal information.

17. Social Media

If you interact with Heets Terea through social media platforms, the relevant social media provider may collect and process information according to its own privacy policy.

Your interactions with social media platforms are subject to the terms and privacy policies of those platforms.

18. Fraud Prevention and Security

We may process information to detect, investigate, and prevent fraudulent, unauthorized, or suspicious activity.

This may include reviewing order information, account activity, technical information, payment-related information, and other relevant information where reasonably necessary.

We may refuse, suspend, or cancel transactions where there is a reasonable basis to suspect fraud, unauthorized activity, or a legal or security concern.

19. Legal and Regulatory Compliance

We may collect, use, retain, or disclose personal information where necessary to:

  • Comply with applicable UAE laws and regulations

  • Respond to lawful requests from government authorities

  • Meet accounting, tax, or regulatory obligations

  • Prevent fraud or unlawful activity

  • Protect the rights, property, and security of Heets Terea, our customers, or others

  • Establish, exercise, or defend legal claims

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage visitors and customers to review this page periodically to stay informed about how we handle personal information.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we process personal information, please contact us:

Heets Terea
Address: Dragon Mart 1 – al aweer road- Dubai – United Arab Emirates
Phone: +971 50 362 9913
Email: heetstereauae@gmail.com
Website: https://heetsterea.com/

We will review privacy-related enquiries and respond within a reasonable period, subject to applicable law and any necessary identity verification.