Terms & Condition
Last Updated: September 2026
Welcome to Heets Terea. These Terms & Conditions govern your access to and use of the Heets Terea website, including browsing the website, creating an account, placing orders, purchasing products, and using any related services.
By accessing or using our website, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Heets Terea
Heets Terea is a Dubai-based ecommerce business offering HEETS, TEREA tobacco sticks, IQOS devices and related accessories, subject to applicable UAE laws, regulations, licensing requirements, and product availability.
Our business information is:
Business Name: Heets Terea
Location: Dragon Mart 1 – al aweer road- Dubai – United Arab Emirates
Phone: +971 50 362 9913
Email: heetstereauae@gmail.com
Website: https://heetsterea.com/
2. Age Requirement and Regulated Products
Heets Terea offers tobacco and tobacco-related products that are subject to age restrictions under UAE law.
By using this website or placing an order for a regulated product, you confirm that you are 18 years of age or older and legally permitted to purchase such products in the United Arab Emirates.
We may request valid identification or other information to verify your age before accepting, processing, or delivering an order.
We reserve the right to refuse, cancel, or decline an order where:
The customer’s age cannot be verified;
The customer does not meet the applicable legal age requirement;
The information provided for age verification is inaccurate or incomplete; or
The transaction does not comply with applicable UAE laws or regulations.
We do not knowingly sell tobacco products to anyone under the age of 18.
3. Use of Our Website
You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
Use the website for fraudulent, unlawful, or unauthorized activities;
Attempt to gain unauthorized access to the website or its systems;
Interfere with the security, functionality, or operation of the website;
Use automated systems or methods to collect website content without permission;
Copy, reproduce, modify, distribute, or commercially exploit website content without authorization; or
Provide false, misleading, or incomplete information when using our services.
We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms have been violated.
4. Product Information
We make reasonable efforts to ensure that product names, descriptions, specifications, images, availability, and other information displayed on the website are accurate and up to date.
However, product packaging, appearance, specifications, availability, or other details may occasionally differ from information displayed online.
Product images are provided for identification and presentation purposes. Minor differences in packaging, colour, or appearance may occur.
If we identify a material error in product information before an order is fulfilled, we may contact you to clarify the information, offer an appropriate solution, or cancel the affected order.
5. Product Availability
All products are subject to availability.
A product being displayed on our website does not necessarily guarantee that it will remain available until an order is completed.
We may update, remove, replace, or discontinue products at any time without prior notice.
If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative solution or cancel the affected item and provide any applicable refund.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
To complete an order, you may be required to provide accurate information, including:
Full name;
Contact number;
Email address;
Delivery address;
Billing information; and
Any information required for payment or age verification.
You are responsible for ensuring that all information submitted to us is accurate and complete.
We may contact you to confirm order details before processing or delivering an order.
An order may be refused or cancelled where necessary due to product availability, pricing or listing errors, payment issues, age-verification failure, suspected fraudulent activity, incorrect information, or compliance requirements.
7. Pricing and Currency
All prices displayed on the website are shown in United Arab Emirates Dirhams (AED) unless otherwise stated.
Product prices, availability, and other commercial information may change from time to time.
Where applicable, taxes, delivery charges, or other charges will be displayed during the checkout process before the order is completed.
If a clear pricing or listing error occurs, we reserve the right to correct the error and, where necessary, contact the customer before fulfilling the order.
If an order has already been paid and cannot reasonably be fulfilled at the corrected terms, we will provide the applicable refund in accordance with our policies and applicable UAE law.
8. Payments
Payment methods available on the website may include the payment options displayed during checkout.
All payments are subject to authorization by the relevant payment provider or financial institution.
We are not responsible for delays caused by payment authorization failures, incorrect payment information, payment-provider outages, or circumstances outside our reasonable control.
For successful purchases, an order confirmation and/or digital invoice may be provided using the contact information supplied by the customer.
9. Delivery
We provide delivery services to eligible locations within the UAE, subject to our delivery coverage, operating conditions, and applicable restrictions.
Delivery times shown on the website or communicated by our team are estimates and may vary due to traffic, weather, public holidays, operational issues, payment verification, address accuracy, age verification, or other circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete delivery address and a reachable contact number.
For regulated products, delivery may require age verification. We may refuse delivery where the recipient cannot satisfy the applicable age or verification requirements.
Additional delivery terms, charges, coverage areas, and estimated delivery times may be stated separately in our Shipping & Delivery Policy.
10. Order Cancellation
We may cancel or decline an order where reasonably necessary, including in circumstances involving:
Product unavailability;
Incorrect product information or pricing;
Payment authorization problems;
Incomplete or incorrect customer information;
Failed age verification;
Suspected fraud or unauthorized transactions;
Delivery restrictions; or
Legal or regulatory requirements.
If we cancel a paid order and a refund is due, the applicable amount will be refunded through the relevant payment method or another appropriate method permitted under our policies and applicable law.
Customers may request cancellation of an order before it has been processed or dispatched, subject to the applicable order status and our Cancellation & Returns Policy.
11. Returns, Refunds and Exchanges
Returns and refunds are subject to our applicable Returns & Refund Policy.
For sealed tobacco consumables and other products subject to health, safety, hygiene, or regulatory restrictions, returns may be limited once the original packaging or seal has been opened, except where applicable law provides otherwise.
Products returned because of damage, defect, incorrect supply, or non-conformity will be handled in accordance with applicable UAE consumer protection requirements.
Where a return is accepted, products may need to be returned in the condition required by our Returns & Refund Policy, together with relevant packaging, accessories, and documentation where applicable.
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot lawfully be excluded under UAE law.
12. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible with your order details and relevant evidence.
Depending on the circumstances and applicable law, we may offer an appropriate remedy such as replacement, repair, refund, or another legally available solution.
We may request photographs, videos, packaging information, or other details to assess the issue.
13. Website Content and Intellectual Property
Unless otherwise stated, the content available on the Heets Terea website—including text, graphics, product photography, logos, icons, designs, layouts, and other materials—is owned by or licensed to Heets Terea or its respective rights holders.
You may access and use website content for personal and lawful purposes.
You may not reproduce, copy, modify, distribute, republish, sell, license, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
14. Third-Party Links
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.
These third-party websites are operated independently from Heets Terea. We are not responsible for their content, availability, security, privacy practices, or terms.
Your use of third-party services is subject to the relevant third party’s terms and policies.
15. Website Availability and Accuracy
We aim to keep our website available and information reasonably accurate. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Temporary interruptions may occur because of maintenance, technical issues, hosting problems, security measures, network failures, or circumstances outside our reasonable control.
We may update, modify, suspend, or discontinue parts of the website or its functionality when reasonably necessary.
16. Accounts and Customer Information
If you create an account on our website, you are responsible for keeping your login credentials confidential and for activities carried out through your account.
You agree to provide accurate and current information and to notify us if you believe your account has been accessed without authorization.
We may suspend or terminate an account where there is a reasonable basis to believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.
For information about how we collect and process personal information, please refer to our Privacy Policy.
17. Privacy and Data Protection
We respect the privacy of our customers and handle personal information in accordance with applicable UAE data protection and privacy requirements.
Information may be collected and processed when you browse our website, create an account, place an order, make a payment, request delivery, contact customer support, or otherwise interact with our services.
Please review our Privacy Policy for information about the types of data we collect, how we use it, how it may be shared with relevant service providers, and the rights and choices available to you.
18. Limitation of Liability
To the maximum extent permitted by applicable UAE law, Heets Terea will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including website interruptions, third-party service failures, delivery delays caused by external circumstances, payment-provider failures, or events outside our reasonable control.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable UAE law.
We do not seek to exclude any statutory rights or protections available to consumers under applicable UAE legislation.
19. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, transportation disruptions, strikes, technical failures, cyber incidents, or other events that could not reasonably have been prevented or controlled.
Where possible, we will take reasonable steps to minimize the impact of such events.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.
When changes are made, the updated version will be published on this page together with a revised “Last Updated” date.
Your continued use of the website after the updated Terms become effective means that you accept the revised Terms, to the extent permitted by applicable law.
21. Governing Law
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations applicable in the Emirate of Dubai.
Any dispute arising from or relating to these Terms or your use of our services will be handled through the appropriate dispute-resolution mechanisms and competent authorities or courts in accordance with applicable UAE law.
Nothing in these Terms prevents a consumer from exercising any mandatory rights available under applicable UAE consumer protection legislation.
22. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where permitted, while the remaining provisions will continue to apply.
The failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
23. Contact Us
If you have questions about these Terms & Conditions, an order, a product, delivery, or another matter relating to our services, please contact us:
Heets Terea
Address: Dragon Mart 1 – al aweer road- Dubai – United Arab Emirates
Phone: +971 50 362 9913
Email: heetstereauae@gmail.com
Website: https://heetsterea.com/
We will make reasonable efforts to review and respond to customer enquiries as soon as reasonably practicable.